Nobody ever wants to be put on hold when they’re waiting for customer support, but when they are forced to, the least a company can do is give them good music to listen to.
So, what type of on hold music would folks prefer to hear? Well, according to a new poll of 13 countries, folks perfer:
- Classical (20%)
- Country (18%)
- Hip-Hop (16%)
- 20th Century Rock/Pop (10%)
- Jazz (8%)
- 21st Century Rock/Pop (8%)
- Buddhist chants (3%)
- Folk/traditional (2%)
- Salsa/merengue (1%)
But the truth is, a lot of people would rather nothing than some of these types of music. In fact, 15% of those polled said they’d rather have silence than any music at all, with 27% of Americans saying "listening to annoying music or repeated messages while on hold" is one of the top three most irritating aspects of customer service.
Source: Yahoo